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Frequently Asked Questions

Where are you based?
In North Lincolnshire, England.

How much is postage/what are your shipping rates?
There is free shipping on any order to anywhere in the world. UK orders are sent by 1st class post and overseas are sent by Airmail. Insurance is available, if you want, at a cost of £5.00. It is available as a purchase from the shop under the category Postal Insurance. All orders over £60 are sent by a tracked method but only include insurance up to £50.00.

Do you ship worldwide?
Yes, we ship everywhere.

How quickly do I get my order?
We aim to pack and dispatch your order within 2 working days of receiving your cleared payment (UK cheques will take 5 working days to clear). We do not dispatch on Saturdays. UK postage takes 1-2 working days for delivery, Europe takes 4-7 working days and USA, Canada, Japan, Australia and the rest of the World takes 7-10 working days for delivery.

Are all the items vintage?
All the charms are original vintage or antique. Most will be pre late 1970’s with just the odd one being early 1980’s. We do not sell reproduction charms, ie; modern made to look old.

Do you buy vintage charms?
Yes, we do buy vintage and antique charms, either individual items, whole bracelets or collections. You can drop us an email along with photos and we will be happy to take a look and make you an offer if it is something we are interested in. Unfortunately we are unable to do valuations for insurance purposes.

I am looking for a particular charm but cannot find it, can you help?
If you can’t find what you are looking for on the site, drop us a line with what you want. We can let you know the next time one comes into stock.
 
Who do you use to process online payments and is it secure?
Our shop connects to Paypal. You can use your Credit or Debit card without having a Paypal account, or you can use your existing Paypal account to complete your purchase. Yes, it is secure.
 
Do you accept cheques and postal orders?
We accept cheques and Postal Orders from United Kingdom residents only.  Cheques will require 5 working days to clear.

Do you accept returns?
Yes we accept returns.  Any item can be returned within 7 days of receiving it if you have a change of mind. For you to receive a refund (minus our original postage and packing costs) the item must be received back in the same condition that it was sent and you must notify us that it is being returned beforehand. You will need to pay for the return postage. If you are returning an item because it is faulty or has been grossly miss-described then we will give you a full refund and refund you for the return postage as well.
  
My order hasn't arrived, what do I do?
Unfortunately parcels do go missing. We obtain certificates of posting for all items and any orders over £60 are sent by a tracked method. Insurance is available at an additional cost of £5.00. We will happily pursue any claims for you, up to the insured amount, but we will have to wait for the appropriate time to have passed before we can make a claim through the post office. For UK parcels this is 15 working days and for overseas it is 8 weeks unless it was insured in which case it is 25 working days.  If you are concerned that a parcel is missing just drop us a line.

If you have any other questions not covered here, please contact us and we'll do our best to answer them.

Sandy Turton, PO Box 274, GAINSBOROUGH, DN21 9DY
info@sandysvintagecharms.co.uk
VAT No: 995 3225 87